If you find a game error/bug, resulting in your losing some game advantages, please, write to support, providing following information:
1. Date and time (GMT+3) of the incident:...
2. Game location where it happened:...
3. Chars involved:...
4. What the error/bug consists in:...
5. Reference to a competent source, where it's written hat this situation is a bug and not a part of the authentic game process:... (optionally, if a precedent exists)
6. Your purpose in writing to support:...
http://support.rpg-club.net/knowledgebase.php?article=27