write ticket but GL now with it...
i made ticket 6 days ago and still no answer, i quess because they are super busy coz of server merge.
we were scammed in a sh1t time :/
if you lost items 3times time to change friend in game

and email its my opinion, question to mail: whats my name? is bad idea too

, imo 80% scams its our fault
no hate, this is just my advice