If you don't get the ticket ID, it is possible you failed on submitting it. Try and add a new ticket.
I speak with that guy which buyed my char from scammer and he sayd that he also wroted to admins and theyr sad that they get my ticket and dont no what to do with us both .. i dont no does he lieng or not :d
P.S: when i try get the ticked id writing that succesfully sent , so i dont think that i filed smth .. btw i sent even 2x tickets so..