U need to understand that even admins got life and it takes time to answer in tickets, especially that there is around 100 waiting for answer and around 750 total. U need to realise how many ppl play on this server and have daily troubles and bugs. I just came from work for example if i would be here i would help you probably myself.
All u need is some patience, beside i saw u got an answer from zbn saying ur offline, which means he cannot help u until u will not log in.
There is no point to make a drama on forum coz u didnt get answer for few h.
And if he wrote the ticket in l33t too, just close the ticket and tell him to learn to write.